Share your goals and constraints. We’ll propose a plan that hits value in weeks, not quarters.
We respond within one business day. For urgent incidents, use the hotline below.
Incident Hotline
+91 00000 00000
24×7 • P1 security incidents
Sales & Partnerships
hello@example.com
Mon–Fri • 9:00–18:00 IST
Response commitments for managed services and retainers.
| Priority | Example | Response | Workaround | Resolution |
|---|---|---|---|---|
| P1 Critical | Active breach / production outage | 15 min | 2 hrs | Best effort / same day |
| P2 High | Degraded service / security exposure | 2 hrs | 1 business day | 3 business days |
| P3 Medium | Non‑critical issue / config request | 1 business day | 2 business days | 7 business days |
| P4 Low | How‑to / advisory | 2 business days | - | As agreed |
SLA clock runs during contracted support hours unless otherwise stated in your MSA/SOW.
Our Mumbai presence — centrally located for rapid client response.
Global team with regional presence for compliance and support.
Indiranagar, 560038
Mon–Fri • 9:00–18:00 IST
City of London, EC2
Mon–Fri • 9:00–18:00 GMT
Downtown, 78701
Mon–Fri • 9:00–18:00 CT
Everything about contacting, scoping, and support.
Within one business day for new inquiries. P1 incidents get 15‑minute responses via hotline.
Yes. Check the NDA box in the form and we’ll send a mutual NDA template or countersign yours.
We’re vendor‑neutral and integrate with your stack before recommending changes.